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Terms & Conditions

We say our curly hair experience is a 50/50 relationship with our guests. We need our guests to follow hair prep guidelines and read our policies. Upon scheduling your appointment online you do agree to these terms. This provides a mutual agreement and understanding. Thank you and we cannot wait to see you gorgeous!

How far in-between cuts should I wait before booking my returning service? 

Hair Prep Guidelines

​Follow these steps below as your first assignment and do your best and we will help you from there.

How To Arrive with Your Hair to Your Appointment: We kindly request that you take some time, within 24-48 hours of your appointment start time, to wash, condition, detangle and style your curls using your regular hair products. Before arriving at our salon, please ensure that your hair is completely dry (either diffused or air-dried) and worn down. This will ensure a quality service.

Avoid: Please note that the use of ponytails, buns, twist-outs, or any styling technique that applies tension to your curl pattern is not recommended prior to or upon arriving at your appointment. 

Consequently, a $35-$55 fee, which is neither refundable nor transferable, will be incurred. We urge you to please take this policy seriously, as it has been firmly established to ensure the seamless and efficient operation of our services.

Cancellation

​48-Hour Policy We kindly request that any rescheduling or cancellation of your appointment be made no less than 48 hours before your scheduled time of service. Failure to comply with this request will result in a 50% service charge. The 50% is not rolled-over for rescheduling. Please be advised that this policy is in place to ensure the optimal utilization of our resources.

Arriving Late Please note that a 10-minute grace period is granted to our valued clients.

Grace Period to Running Late: If you know you are running behind or stuck in traffic please call our salon directly at 813-832-3322 and leave a detailed message. 

Over-Grace Period: If it is over 10 minutes, there is a probability the service will need to be rescheduled. 

Consequently, a rescheduling fee, which is neither refundable nor transferable, will be incurred. We urge you to please take this policy seriously, as it has been firmly established to ensure the seamless and efficient operation of our services.

Upon Arrival

It's suggested you arrive 5-10 minutes earlier for your appointment.

Please ring our bell Suite 201 to let us know you have arrived and wait in our guest lobby area. 

Retail: Products that are unused and unopened can be returned within 14 days of purchase.

Service Guarantee

All services are final sale. 

Service Guarantee: 

  1. If the haircut was technically executed and your standards were met, however, you would like to change length, shape, or style please email us directly and one of our management members will be in touch with what service will be provided for you. 

  2. If you are unhappy with your service and feel it needs an adjustment, we require you to get in touch with us via email no more than 72 hours post-service. It is crucial to reach back out as we want to fix anything that was not part of the mutual vision to make it technically sound and satisfactory to our client's needs. 

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Frequently Asked Questions

FAQ

It's my first time with a curl specialist, do I have to arrive with my hair down if I don't know how to style it curly?

As a new guest we completely understand how it may not be a choice for you to style your natural curls. Come in as best as you can and we've got you covered for the rest.

What are the steps for preparing your hair, before making an appointment?

Those steps are wash, condition and style your hair to the best of your ability, leaving your hair to air dry or diffuse no more than two days prior to your appointment. Hair down arriving to your appointment. If this is not easy please do the very best you can for your first visit with us.

I purchased products from your affiliate links, can I return them to your salon in exchange for something else?

Thank you for using our links. They help with shipments and offer you the best quality products directly from the company themselves. Any issue you may have, their customer service can help you and their contact is located in your order confirmation email.

Does your salon offer hair color services?

No, we do not offer any chemical services including perms or curl softeners. 

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